Rubbish Removal Sutton Service Terms and Conditions
These Terms and Conditions set out the basis on which Rubbish Removal Sutton provides rubbish removal and waste collection services within Sutton and surrounding areas. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 Rubbish Removal Sutton, we, us or our means the waste and rubbish collection service provider operating under the trading name Rubbish Removal Sutton.
1.2 Client, you or your means any individual, business, organisation or other party who requests or books our rubbish removal or waste collection services.
1.3 Services means all rubbish removal, waste collection, clearance, loading, transportation, disposal and associated services provided by us.
1.4 Booking means any request for our services that is made and accepted by us in accordance with these Terms and Conditions.
1.5 Waste means any household, commercial or other non-hazardous waste that we agree to collect and remove as part of the services.
2. Scope of Services
2.1 We provide rubbish removal and waste collection services for domestic and commercial customers, including but not limited to household clearances, garden waste removal, office clearances, bulky item removal and general rubbish collections.
2.2 Our services are generally available within Sutton and nearby areas, subject to our operational coverage and capacity at the time of booking.
2.3 We reserve the right to refuse collection of any items or materials that we reasonably consider unsafe, unlawful to transport or dispose of, or outside the scope of our standard waste services.
2.4 Our services do not include specialist hazardous waste removal, clinical waste handling, asbestos removal or any other regulated specialist service unless expressly agreed in writing before the booking is confirmed.
3. Booking Process
3.1 You may request a booking by contacting us via our advertised telephone number or other communication channels we make available. When making a booking, you must provide accurate information regarding the nature, volume and location of the waste, as well as any access restrictions.
3.2 Any quotation we provide, whether verbally or in writing, is based on the information you supply at the time of enquiry. If on arrival we find that the description, volume or type of waste materially differs from the information provided, we may adjust the price, refuse the service, or agree revised terms with you.
3.3 A booking is considered accepted and confirmed only when we expressly agree a date, approximate time window and estimated price with you. We may also require confirmation of acceptance of these Terms and Conditions at the time of booking.
3.4 You must ensure that a responsible person is present at the property or site at the agreed time to grant access, confirm the items to be removed and make payment unless we have agreed alternative arrangements in advance.
3.5 We will make reasonable efforts to attend at the agreed time but any time stated is an estimate only. We shall not be liable for any losses or costs incurred as a result of delays caused by traffic, weather, operational issues or other circumstances beyond our reasonable control.
4. Pricing and Payment
4.1 Our prices are normally based on a combination of factors including volume of waste, weight, type of materials, labour time, access difficulty and disposal charges applicable to your collection area.
4.2 Any prices quoted prior to our arrival are estimates only and may be confirmed or adjusted on site once we have inspected the rubbish to be removed. If you do not agree to the revised price, you may decline the service, subject to any applicable call-out or cancellation charges as explained in these terms.
4.3 All prices are quoted in pounds sterling and may be subject to VAT or other applicable taxes, which shall be clearly indicated at the time of booking where relevant.
4.4 Unless otherwise agreed in writing, payment is due in full on completion of the service on the day of collection. We may accept payment by cash, debit card, credit card or other methods notified to you at the time of booking.
4.5 For business clients with approved accounts, we may agree alternative payment terms. In such cases, invoices must be paid in full by the due date stated on the invoice. We reserve the right to charge interest and late payment fees on overdue amounts in accordance with applicable UK law.
4.6 We reserve the right to withhold or suspend services if payment is not made when due or if you have outstanding unpaid invoices with us.
5. Cancellations and Rescheduling
5.1 You may cancel or reschedule your booking by contacting us as soon as possible. We request that you provide at least 24 hours notice prior to the agreed collection time where reasonably practicable.
5.2 If you cancel less than 24 hours before the scheduled collection time, we reserve the right to charge a reasonable cancellation fee to cover our administrative and operational costs.
5.3 If we arrive at the property at the agreed time and are unable to gain access, or if the collection cannot proceed due to circumstances within your control, we may treat this as a late cancellation and charge a call-out or cancellation fee.
5.4 In the event that we need to cancel or reschedule your booking due to vehicle breakdown, staff illness, extreme weather or other operational issues, we will notify you as soon as reasonably possible and offer an alternative time. We shall not be liable for any indirect loss or expense you may incur as a result of such changes.
6. Client Obligations
6.1 You are responsible for ensuring that we have safe and reasonable access to the property or site, including any parking or loading areas required for our vehicles and staff to carry out the rubbish removal.
6.2 You must ensure that the waste to be collected is clearly identified and separated from any items that you do not want removed. Our staff may ask you to confirm which items are to be taken before loading commences.
6.3 You must inform us at the time of booking of any hazardous or unusual materials, access limitations, restricted parking areas, height restrictions, internal access issues or other relevant circumstances that may affect the service.
6.4 You agree not to include in the waste any materials that are prohibited or unsuitable for our services, including but not limited to asbestos, clinical or medical waste, dangerous chemicals, fuels, explosives, gas cylinders, or any substance classified as hazardous under UK regulations, unless we have expressly agreed in writing to collect such items.
6.5 If we reasonably believe that any waste presented for collection is hazardous, unsafe or not as described, we may refuse to collect it or require an additional charge to cover specialist handling and disposal, if this is lawful and we agree to proceed.
7. Waste Handling and Regulations
7.1 We operate in accordance with applicable UK waste management laws and regulations, including duty of care requirements and waste carrier obligations. We hold or operate under the necessary licences or registrations for the carriage and transfer of controlled waste, as required by law.
7.2 All rubbish and waste collected by us will be transported to authorised facilities for recycling, recovery or disposal in compliance with relevant environmental regulations. We aim to minimise landfill and maximise recycling where reasonably practicable.
7.3 We may issue waste transfer documentation where required for certain types of waste or commercial collections. You agree to provide such information as is reasonably necessary for the completion of any legally required paperwork.
7.4 Once the waste has been loaded onto our vehicle and we have left the site, ownership and responsibility for that waste transfers to us, and you shall no longer have any rights to the materials removed.
8. Liability and Limitations
8.1 We shall exercise reasonable care and skill when providing our rubbish removal services. However, we shall not be liable for any pre-existing damage to your property, driveways, surfaces, fixtures or belongings.
8.2 You acknowledge that access for our vehicles and staff may involve driving or operating equipment on driveways, access roads or other areas not originally designed for heavy vehicles. While we will take reasonable care, we accept no liability for damage to such surfaces or underground services unless caused by our negligence.
8.3 You are responsible for ensuring that any fragile items, valuable possessions or sensitive materials are removed from the working area or clearly indicated to our staff. We shall not be liable for accidental damage to items which are not reasonably identifiable as fragile or valuable and have not been brought to our attention.
8.4 To the fullest extent permitted by law, our total liability to you arising out of or in connection with the provision of our services, whether in contract, tort or otherwise, shall be limited to the total price paid or payable for the specific service giving rise to the claim.
8.5 We shall not be liable for any indirect, consequential or economic loss, including but not limited to loss of profit, loss of business, loss of opportunity or loss of data, arising from or in connection with our services.
8.6 Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot lawfully be excluded under UK law.
9. Insurance
9.1 We maintain public liability insurance and other appropriate insurances to cover our rubbish removal operations, subject to policy terms and limits. Details of our insurance cover are available on request.
9.2 Our insurance does not cover damage arising from inaccurate instructions or information supplied by you, unsafe access conditions, hidden defects, or pre-existing structural issues that are not reasonably apparent at the time of service.
10. Complaints and Disputes
10.1 If you are dissatisfied with any aspect of our rubbish removal or waste collection services, you should contact us as soon as possible to allow us an opportunity to address your concerns.
10.2 We will make reasonable efforts to investigate complaints promptly and, where appropriate, offer a remedy which may include re-attending the property, partial refund or other fair resolution, depending on the circumstances.
10.3 If a dispute cannot be resolved directly between us, both parties agree to consider mediation or other forms of alternative dispute resolution before commencing court proceedings, where this is appropriate and practical.
11. Data Protection and Privacy
11.1 We collect and process personal data such as your name, contact details, address and service information in order to manage bookings, provide our rubbish removal services and handle payments.
11.2 We will handle your personal information in accordance with applicable UK data protection laws. Your details will not be sold to third parties, but may be shared with trusted suppliers or partners where necessary to deliver the services or comply with legal obligations.
11.3 By using our services, you consent to our use of your personal data for service administration, billing, record keeping and communication relating to your bookings.
12. Amendments to Terms
12.1 We may update or amend these Terms and Conditions from time to time to reflect changes in law, industry practice or our operational requirements.
12.2 The version of the Terms and Conditions in force at the time of your booking will apply to that booking. Any subsequent changes will not affect previously agreed services unless we notify you and you agree to the updated terms.
13. Governing Law and Jurisdiction
13.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the provision of our rubbish removal services, shall be governed by and construed in accordance with the laws of England and Wales.
13.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
14. General Provisions
14.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or other competent authority, the remaining provisions shall continue in full force and effect.
14.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that right or remedy.
14.3 You may not assign or transfer any of your rights or obligations under these Terms and Conditions without our prior written consent. We may assign or transfer our rights and obligations to another suitable service provider, provided that this does not adversely affect your rights.
14.4 These Terms and Conditions constitute the entire agreement between you and us in relation to the provision of rubbish removal and waste collection services, and supersede any prior agreements or understandings, whether written or oral.
By placing a booking with Rubbish Removal Sutton, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.
